Privacy Policy Details
Effective Date: September 28, 2026
Website: minneriyanationalparktours.com
At Minneriya National Park Tours, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the personal data you share with us when visiting our website or booking a private jeep safari.
1. Information We Collect
We collect personal information that you voluntarily provide to us when making a booking, requesting a quote, or contacting us via email or WhatsApp. This includes:
- Contact Information: Full name, email address, phone number, and WhatsApp number.
- Booking Details: Tour date, preferred safari time (Morning, Sunset, Full-Day), hotel pickup/drop-off location in Sigiriya, Habarana, Dambulla, or Kandy, and number of guests.
- Payment Data: Transaction details required to process pre-bookings or safari deposits. (Note: We do not store sensitive credit card or banking details directly on our servers).
- Technical Information: IP address, browser type, and standard website usage analytics collected through cookies to improve website functionality and user experience.
2. How We Use Your Information
We use the information we collect strictly for tour-related and operational purposes, including:
- Fulfilling Safari Bookings: Arranging hotel pickups, allocating private 4×4 jeeps, assigning experienced local naturalists, and securing official park permits.
- Customer Support: Sending booking confirmations, tour updates, and responding to inquiries via WhatsApp, phone, or email.
- Service Improvement: Analyzing website traffic and guest feedback to enhance our safari packages and web performance.
- Safety & Security: Ensuring guest safety during transfer and park operations.
3. Sharing & Disclosure of Information
We value your privacy. We do not sell, rent, or trade your personal data to third parties.
We only share your information with trusted third parties in the following limited circumstances:
- Official Park Authorities: Visitor details (such as names or passport numbers if required) provided to the Department of Wildlife Conservation Sri Lanka for official park entry permits.
- Payment Processors: Secure third-party payment gateways used to complete transaction charges.
- Legal Requirements: If required to do so by Sri Lankan law or in response to valid requests by public authorities.
4. Data Security
We implement appropriate technical and administrative safety measures to keep your personal information secure against unauthorized access, loss, or disclosure. All digital communications containing sensitive details are transmitted securely.
5. Cookies
Our website uses standard cookies to optimize navigation and collect anonymous performance analytics. You can adjust your web browser settings to reject or block cookies at any time; however, doing so may affect certain website features.
6. Your Data Rights
You have the right to:
- Request a copy of the personal information we hold about you.
- Ask us to update, correct, or delete your personal details from our records.
- Opt-out of any promotional emails or communications at any time.
To exercise any of these rights, simply contact us using the details below.
7. Changes to This Policy
We reserve the right to update this Privacy Policy as necessary to reflect changes in legal requirements or operational practices. Any updates will be posted directly on this page with an updated effective date.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
- Entity: Minneriya National Park Tours
- Address: No. 48, Thalkote, Sigiriya 21120, Sri Lanka
- Phone / WhatsApp: +94 76 052 1285
- Email: kalingatrails@gmail.com
- Website: minneriyanationalparktours.com